Bugs

Something in SyncKolab does not work?

1. Recheck your configuration
2. Check if you got the newest version of synckolab (try out the nightly at http://www.gargan.org/extensions/synckolab.html)
3. If you still have a problem create a bug report!
4. Depending on your problem make sure you got all required informaiton (operating system, version of synckolab, thunderbird and lightning area always required!)
   • You get "unparseable" messages: Check the error console (Tools->Error Console) and check for an error message - it should automatically pause. Most of the time its also helpful to attach the "messy" entry (remove sensitive information before adding it in bugzilla)
   • For any other problems: Check the error console!

Submitting a bug

• Thunderbird Version
• SyncKolab version (if a nightly, make sure to add the date/time as well)
• a description what's going on
• the copy/pasted error
• the operating system
• if you used xml or vcard/ical format
• If the error is a parsing error save the message as eml (right click -> save As) and either attach the message to the bug or - if it contains sensetive information you don't want to see everyone - send directly to me via email (attach the eml)
  

• Enter a new bug for synckolab
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